ISI's Product Services and Support pages are intended to be a resource for all ISI clients in need of assistance with our products, to browse information about our applications, review Frequently Asked Questions, or email an ISI Product Support Representative with questions or technical issues.

Clients may also connect to pre-scheduled online meetings with ISI Representatives via Webex.

The Support area of the website will continue to grow as a source of knowledge and information about all of ISI's products and services, offering clients new and increased options as they become available.

• An active Software Maintenance package is required to obtain support for a product;
• Global Client Support is reserved for ISI's clients only. For general inquiries please click here.

Technical Support Hours:

US Offices: Monday - Friday, 9:00 am - 9:00 pm (EST)
International Offices: Monday - Friday, 9:00 am - 6:00 pm (GMT 01:00)

Technical Support Contacts:

Email: support@imagesolutions.com

Telephone:

US Headquarters Support Team: 973-576-9100

(For Support involving former Infodata products, Compose or Annodocs, customers may now also use this number. Please also note that support for the Compose and Annodoc tools is currently only available at ISI US offices.)

International Support from our Frankfurt, Germany office: 49 6196 776 25 35

ISI observes the following holidays in the appropriate region(s):

Holiday	United States	Europe
New Years	x	x
Epiphany		x
Presidents Day	x
Good Friday	x	x
Easter Monday		x
Ascension Day (EU)		x
Whit Monday		x
Corpus Christi Day		x
Memorial Day	x
Independence Day	x
Assumption Day		x
Labor Day	x
Day of German Unity		x
Columbus Day	x
Reformation Day		x
All Saints Day		x
Veteran's Day	x
Repentance Day		x
Thanksgiving	x
Friday After Thanksgiving Day	x
Christmas	x	x
Day After Christmas		x